Shipping policy

Thank you for shopping with us. We are committed to delivering your order quickly and efficiently. Please review our shipping policy below for information regarding order processing, shipping, and delivery.

Order Processing

  • All orders are processed within 1-2 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During periods of high order volume, processing times may be slightly delayed.

Shipping Methods

We offer the following shipping options:

  • Standard Shipping: STANDARD SHIPPING
  • Express Shipping: EXPRESS SHIPPING 
  • Cash on Delivery (COD): AVAILABLE

Shipping options available for your order will be displayed during checkout.

Shipping Costs

Shipping charges are calculated and displayed at checkout.

  • Standard Shipping: [SHIPPING COST IS 0]
  • Express Shipping: [EXPRESS SHIPPING COST]
  • Free Shipping: Available on orders above [FREE SHIPPING THRESHOLD]

Estimated Delivery Time

Delivery times may vary depending on your location.

  • Metro Cities: 5-7
  • Non-Metro Cities: 6-7
  • Remote Areas: 6-7

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking information.

You can track your shipment using the tracking number provided through the courier partner's website.

Please allow up to 24–48 hours for tracking information to become available.

Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • High order volumes
  • Courier service issues

If your order is delayed beyond the estimated delivery period, please contact our customer support team for assistance.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us. Additional shipping charges may apply for re-delivery.

Lost, Damaged, or Missing Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 5-7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the package and product (if damaged)
  • A description of the issue

We will work with the shipping carrier to investigate and provide a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: kurohomistore@gmail.com

Business Hours: 10am-7pm